Last Updated: June 11th, 2019 View Previous Version
1. What we do:
Umongous is in the market research and opinion research business. Umongous operates the Website for the purpose of gaining anonymous opinions in order to help its Clients gain a better understanding of their business, marketing, product development and strategic opportunities. In order to function as a market research business, we collect your demographic traits (see Section 2 below). We also collect your anonymous self-declared traits (we call these “Trait Surveys”) for the purposes of (i) directing specific surveys to you and (ii) sharing aggregated, anonymous traits associated with answers chosen by the pool of people who answered a survey. Your answers to the questions in the Trait Surveys are used to determine your various social, psychological, political, psychographic and preference attributes as a Member (see below under "Trait Information").
If you decide that you do not wish to answer a survey or an individual question in a survey, you can simply end your participation in the survey, and the survey will be cleared from your account, typically in a few hours or days. You will not receive payment for an incomplete survey. See Section 8 below.
2. Information We Collect
2.A. Information We Collect Directly from You
Initial Registration Information: If you wish to become a Member, you must submit your email address and a chosen password. If you choose to register by using a third-party account (such as Google or Facebook), please see Section 2.B below.
Standard Demographic Information: To continue the registration you will be asked to provide what we call "Standard Demographic Information." This may include but will not necessarily be limited to gender, user name, first name, last name, birthdate, country, state/region, county, street address, zip/postal code, time zone, PayPal email address, level of education, relationship status, parental status, employment status, and chosen career. You have the option to also supply your household income and race/ethnicity. In all cases, you know what information we collect from you because you are providing it to us directly.
Telephone Number and PayPal Information: When you register for an account on the Website, and sometimes when you redeem Rewards, you may be required to call us with your landline or cell phone or send us an SMS to provide us with a secret validation code presented to you by us. As a result of this process, we will learn your phone number and will include it in your Membership account. We also request your PayPal account information so we can make payments which may be due to you.
Trait Information: You will receive many short surveys which enable us to learn more about you. We call these “Trait Surveys.” Trait Surveys may seek information about your health and medical conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union memberships, health, psychographic, psychological makeup and sex life, things you have purchased, own or plan to acquire, etc. Your answers to Trait Survey questions are only supplied to Clients in aggregate form, and only to Clients whose surveys you’ve answered. If you do not wish to answer any particular question(s) in a given Trait Survey, you can click the “Exit” button. You will not be remunerated for a Trait Survey which you do not complete.
Umongous Client Survey Information: You may occasionally be given an opportunity to participate in a survey created by a Client, or by Umongous itself. We collect and store the responses that you submit to these surveys. This information may include photos of you, video recordings of you and sharing your screen activity. When a Client created the survey, it is the Client who is responsible for the information and questions included in the survey. It is a violation of the AYTM Terms of Service for a Umongous Client to ask you for personally identifiable information. If a Client survey asks you to provide personal information such as your name, address, phone number, social security number or email address, we urge you not to provide this information. If you see a survey containing such questions, please notify us at.
If you decide that you do not wish to answer a question or otherwise complete a survey, you can click the “Exit” button to leave the survey. You will not receive remuneration for Client Surveys which you do not complete.
When You Upload an Avatar: You may choose to upload an avatar for use on the Website, which may be your photo or other likeness of you.
When You Communicate with Us: We may learn additional information about you which you choose to share.
When We Verify Your PayPal Account: When your Rewards become vested, and before you are able to redeem them, we ask you to verify your PayPal account. During this process, we will retrieve your PayPal unique ID, your name and country and we store this data on our servers for fraud prevention purposes.
Other Information You Choose to Share: We may collect any other personal information or data if you voluntarily submit it to us.
2.B. Information We Collect Indirectly About You
When you use our Website, we may collect the information described below about you indirectly and passively:
When You Sign in with a Social Media Account: We may collect your personal information from third parties if you give such third parties permission to share your information with us. For example, if you elect to sign into your Membership account using your Facebook account details, we collect information about your Facebook account. We may store some of this information on our servers and use this information for quality assurance, to improve our service to you and for authentication purposes.
If you choose to log in to our Website using your social media account, your profile photo will be on your profile page on the Website (which is accessible when you log in to your account). Services like Facebook Connect give you the option to post information about your activities on our Website to your profile page to share with others within your network. We do not receive or store your social media log in credentials.
Through Social Media Widgets on our Website: Our Website includes social media features, such as the Facebook Like button, and widgets, such as the “share this” button or interactive mini-programs. These features and widgets may collect your IP address or which page you are visiting on our Website, and may set a cookie to enable the feature or widget to function properly, even if you are not signed into your social media account when browsing our Website. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features and widgets are governed by the privacy policies of the companies providing them.
When You Use Our Referral System: When you invite a friend to join as a Member or use your unique referral code to invite other people to join you will be able to see the following information about the individual who accepted your invitation: their avatar, user name, status and earnings. They will be able to see your user name. This information will appear in the "Friends Connection" section of a user's account.
2.C. Information from Cookies and Similar Technologies
3. How We Use Your Information
To Provide You the Services: We use the information from Trait Surveys to determine whether you are carefully reading questions and providing deliberate, consistent and candid answers. This helps us decide whether or not to include you in our Clients’ surveys. We also include questions to identify certain psychographic characteristics such as interests, activities, personal opinions and possessions. This helps us to better direct surveys to you.
To Invite You to Take a Survey: We may send you an email or SMS message to invite you to take a survey. You may opt out from receiving such emails by clicking on the "unsubscribe" link at the bottom of each email or selecting the opt-out link on the “Settings” page, and you may opt out from such SMS messages by replying “STOP”. This will not stop other communications from us which may be necessary to provide you the services.
Service-Related Announcements: From time to time we may send you emails related to the services we’re providing to you. You may not opt out from receiving these emails without closing your Member account.
Invitations to Additional Market Research Studies: You may be asked in a survey whether you have interest in participating in additional market research, such as a phone interview, a product test or user experience study. If you elect to be considered for such study, we may contact you so that you can participate. There will be an additional opportunity to opt out of the study at that point.
Marketing and Advertising: We may contact you to offer additional services or promotions directly related to the Website or one of Umongous’ related websites. You may opt out of receiving promotional communications at any time by clicking on the “unsubscribe” link in them. This will not stop other communications from us which may be necessary to provide you the services.
To Provide you Support: This includes providing you with technical support and administering your account.
To Maintain, Monitor and improve Our Services: We use usage and other information to help maintain our Website and to analyze how you use the Website and other services, including how you interact with different parts of the Website, and whether you open emails or click on links in them. This enables us to assess the effectiveness of our marketing efforts, to determine products that are suitable for you, and to improve our Website and services and your experience with them.
To Maintain the Safety and Security of Our Services: We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting and testing purposes. We may also use your information to verify with a third-party service provider that your email and mailing address correspond to a real individual.
4. How We Share Your Information
Email address and Avatar: We will not rent, sell or share your email address with anyone without your express permission or under the circumstances set forth in the "Law Enforcement" section below. We will not share your avatar with Umongous Clients or associate it with any survey answers. We will share your user name and avatar but not your email address with the User who referred you to us (if any).
Your Survey Responses: We share your survey responses with our Clients whose surveys you answered. The Clients may share these responses with third parties at their discretion. When you answer a research survey we provide the Client your answers, your standard demographic information, and your location down to the zip code level. We do not provide your street address, name, avatar, phone number or email address. We do not share your IP address, but we do let Clients see on a map approximately where you live. Although we do not directly share your identity, there is always a possibility that Clients, and/or other third parties with whom Clients share this information, would be able to deduce your identity, for example if your zip code is sparsely populated and/or if the combination of your demographics and survey answers are very unique. We may also share your survey responses with employees, service providers, and other third parties as described below.
Employees, Service Providers, and Other Third Parties: Our employees may access your complete responses together with any personally identifiable information we collected about you (see above) to the extent necessary to perform their jobs and to service your account.
Merger, Transactions, Bankruptcy: In the event that Umongous or its affiliates (i) undergoes a corporate restructuring; (ii) enters into a merger, acquisition, sale or other transaction pursuant to which Umongous or any portion of its assets or stock is acquired by or assigned to a third party; or (iii) is involved in a bankruptcy, dissolution, reorganization, liquidation, similar transaction or proceedings, your personal information, including the questions and answers of your surveys and Research participation, may be among the items sold or otherwise transferred and may be shared with third parties, including buyers, service providers or law enforcement officials.
Per Your Express Consent: We may share your information for other reasons or purposes if you provide your permission for us to do so.
5. Links to Other Web Sites
Our Website may include links to other websites whose privacy practices may differ from those of Umongous. If you submit personal information to any of those sites, your information is governed by the privacy policies associated with those websites. We encourage you to carefully read the privacy policies of any websites you visit.
6. Data Retention
We will retain your information for as long as needed to provide you our services, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Even when we delete the information, keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for up to twelve (12) months or as required by legal and/or technical requirements that apply to such third parties. In addition, your survey answers and demographic traits, which have been provided to Clients as part of their survey results, will remain in our databases for as long as such Clients have active accounts or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. This information may also be held by any third party with whom this information had previously been shared.
7. Data Security
Umongous has implemented commercially reasonable security measures to protect the loss, misuse, and alteration of your personal information under our control. For example, the access to your Member account and the transfer of all personal information collected by us is done over https, we limit access to the information only to individuals who need the information to perform their duties, and we use reliable third-party providers to back up personal information. However, transmission over the internet is not completely secure nor is any type of electronic storage, and there is always a risk that your information may be access or used by authorized third parties. Umongous is ISO 27001 certified.
8. Your Access and Choices Regarding Your Personal Information
Trait Survey Questions: You can exit a Trait Survey questions session by clicking the “Exit” button if you do not wish to answer any particular question or questions. By exiting you will be forfeiting remuneration for completing that Trait Survey.
Umongous Client Survey: You can exit a Umongous Client Survey by clicking the “Exit” button if you do not wish to answer any particular question or questions. By exiting you will be forfeiting remuneration for completing that survey.
Video (Webcam) Responses, Screen Shares and Photos: If you are invited to record a video response, share your screen as part of the response, or submit photos, and you accept that invitation, you will have an opportunity to opt out and to review such content before submitting it. If you do not submit the video, screenshots or photos you will forfeit any remuneration promised for completing the survey and the associated response. If you accept an invitation to record a video, the video will not only include you, it will include your background. Be careful not to have any sensitive personal information or sensitive items within view of the recording. If you share an image of your device’s screen, be careful not to share anything on that image that you wish to keep private. If you share some other image or photo, also be careful not to share without considering what might be in the foreground or background which you wish to keep private.
Correcting, Updating or Deleting Personal Information: You may access and update your Standard Demographic Information by logging into your Member account and clicking on the dashboard link on the top right-hand corner of the page and choosing the "My demographics” link. You can change your email address, phone number, avatar, and/or PayPal account by logging into your Member account and clicking on the dashboard link on the top right-hand corner of the page and choosing the "Settings” link. In order to prevent fraud, once you change your email address or telephone number your ability to withdraw any vested earnings in your account will be suspended for one hundred and eighty (180) days. You may access, amend, correct or delete your registration information by accessing your account on the Website. You may also exercise your right to amend, correct and delete any information about you by contacting us at. We will respond to you within a reasonable time and, where appropriate, grant these rights to you. These rights are subject to some exceptions, including where the burden or expense of providing access would be disproportionate to the risks to your privacy, or where the rights of other individuals would be violated as a result.
If you wish to cancel your account or request that we no longer use your information and survey answers, please use the “Close account” button on the bottom of “Settings” page or contact us at. When you close your account, your information and survey answers will no longer be available to Umongous Clients for use in new surveys.
9. Opting Out of Communications
Invitations to Take a Survey: You may click on the "unsubscribe" link at the bottom of each email or selecting the opt-out link in the email or on the “Settings” page. This will not stop any service communications from us.
SMS Messages to Take a Survey: If you opt to receive SMS notifications when surveys are available, you can turn off SMS notifications under “Settings” in your account or reply STOP to any SMS notification.
Marketing / Promotional Communications: You may click on the “unsubscribe” link in them. This will not stop any service communications from us.
10. Protection of Children’s Privacy
The site is intended for adults. We do not intentionally or knowingly collect personally identifiable information from children under the age of 13, and we request that individuals under the age of 13 not submit any personal information on the site. If we become aware that a child under the age of 13 has created an account on the Website, we will promptly close that account and delete any submitted information.
11. International Users
Your information may be transferred to, stored, or processed in countries, whose data protection, privacy and other laws may not provide the same level of protection as those in your country of residence. Government entities in such other countries may have certain rights to access your personal information. By using our Website or our services you understand and consent to the collection, storage, processing, and transfer of your information to our facilities and to those third parties with whom we share it as described in this policy. You may revoke your consent at any time. Please note that if you revoke your consent to the transfer of information, we may no longer be able to provide you our services.
12. Browser Do Not Track
Do Not Track (DNT) is a privacy preference you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit www.eff.org/issues/do-not-track. Because there is no commonly accepted response for Do Not Track signals initiated by browsers, we do not presently respond to them.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our Website.
14. Contact Us
Umongous can be reached at any time by email at. It is our practice to respond to emails within 48 hours. If we do not respond within 48 hours, call us at 415-364-8601 and leave a message including your email address.
You can also write to us at:
Umongous, Inc. 3000 Atrium Way, Suite 260, Mount Laurel, New Jersey, 08054