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Frequently asked questions

or “a conversation with ourselves”

Question

I invited my friend to join PaidViewpoint. Where are my rewards?

Answer

Once you send a link to your friend, they need to become an active user on PaidViewpoint—meaning they are registered and actively taking surveys. When they cash out, you will receive 20% of the rewards they earned doing Research Surveys, up to a total of $25. Think of it as a reward for your friends participating, rather than joining. 

Now, if you don't want to wait for friends to cash out, you can become a VIP community builder and collect your 20% every time they complete a Research Survey. To apply for the VIP program, you need to have 100 or more active friends.

Question

What is a three-strike policy?

Answer

We have a three-strike policy in relation to our members' support.

We recognize that when something doesn’t work the way we plan or expect it to, frustrations can arise, and emotions can become heated. However, this does not excuse harassment, threats, or profane/inappropriate language being used towards PaidViewpoint support staff; issues and requests to our support team can still be made in a professional and respectful manner.

Three Strike Policy:

We strive to remain professional in all our communications with our panel members, and we ask that you do the same. Any message or communication that our staff finds threatening, profane, inappropriate, or harassing will be notated in your account, and you will be notified in response.

  1. The first strike will result in a written warning, and a note added to your account.
  2. The second strike will result in a written warning, and a second note added to your account. You may also see a reduction in the number of available surveys in your account.
  3. The third strike will result in your final written communication from us, a final notation on your account, and the banning of your account. Any remaining funds will be forfeited immediately.
Question

What does it take to become a VIP Community Builder club member?

Answer

Great question! For those of you who are, or aspire to be, our TOP referral-getters, we implemented the VIP Community Builder status. The main benefit that the VIP community builders will enjoy is that they won’t have to wait till their invitees cash out to collect their 20% referral fees, but will be enjoying on-the-fly awards every time their friends receive Research survey rewards. 

To get this privilege you need to have 100+ ACTIVE friends/referrals. By active we mean that your referrals have to have been a member for more than 30 days and must be visiting the site and completing surveys on a regular basis. You can apply by clicking the VIP banner on your Friends page. Please note that only members who have assembled their communities in a 100% honest way without a shadow of doubt will be granted VIP status. Please don’t try to bump your numbers by adding ghost accounts or inviting your dog to join, it won’t do any good :)

To make all of this easier for you to get friends and other referrals, we are automating customization of the referral URLs. You can do it right from your account on the Friends tab.

We’ve had requests to allow you to create several referral URLs in order to test the effectiveness of different campaigns, or referral locations, like Facebook, your website or blog, your email signature, and the like. We’ve implemented a mechanism that allows you to add a plus sign (+) and a string of 12 alphanumeric characters at the end of your URL. You can have as many aliases as you need and you don’t have to create them first. You can simply use them elsewhere and they will become visible in your stats as a filter once at least one friend joins using it. It works somewhat similar to Gmail’s address alteration ([email protected] = [email protected])

Please be upfront and above-board about our site and its benefits. Don't promise people they will make huge amounts of cash or that they will get a survey everyday. We NEVER set any expectation for a specific schedule of surveys. Since we are in the market research business, the surveys are all built around our client needs, so there is no timetable to receive surveys or to cash out.

Question

I got an email about getting kudos. What are kudos?

Answer

Congrats on receiving kudos! This means that your open-ended response to a survey was particularly detailed, thoughtful, or helpful for our research study. If your response stood out from the rest, our QA team or our clients can give you kudos. This shows up as a small reward in your account, and positively affects your account standing. 

Question

What impacts my account standing?

Answer

There are several data quality controls built into several aspects of our platform. Sometimes you will see a question in a survey that mentions it’s for data quality control purposes (also referred to as a “red herring”), to make sure you’re paying attention to the survey. We also have a QA team checking your responses to open-ended (OE) questions to make sure they’re on-topic, and are appropriate. If too many of your OE responses are rejected, this can negatively affect your account standing, and you may lose access to perks such as early cash out or gift card cash outs. OEs may be rejected for several reasons, such as including conflicting answers or being irrelevant, low-quality, unhelpful, or inappropriate. That being said, you can also receive Kudos (and a small reward!) for especially helpful OE responses which positively impacts the standing of your account.

Question

Can I participate using my mobile device?

Answer

Yep, do it on the go! We support iOS (Apple) and Android mobile devices. We have an Android App available on Google Play,  and an iOS app on the Apple Store. We highly recommend using our app if you have an Android device. If you have an Apple device, or prefer just to use your web browser, no app is needed. Just follow the link in your invitation email or SMS and take the survey right in your mobile browser. 

Question

Which browsers can be used with PaidViewpoint?

Answer

Currently, you can use the latest version of Google Chrome, Mozilla Firefox , Safari, or Opera. We do not recommend using Edge or Internet Explorer.

Question

How long does it take to answer a PaidViewpoint research survey?

Answer

The simple answer is that most PV surveys take about 5-6 minutes. But the longer a survey is, the more you will earn. We strive to be the friendliest survey-taker experience anywhere. Most of our market research surveys have limits placed on the number of characters in a question (120–240) and in survey answers (90–120) to give a feeling of brevity. The number of answer choices is limited. Long, classic, complex, matrix-type questions are forbidden. The number of open-ended questions (where you have to type in answers) is limited. The maximum number of questions in a survey is limited on average—surveys are around 10 questions long.

Question

How does PaidViewpoint determine the amount paid to answer a market research survey?

Answer

Every research survey sold at aytm gets a fixed portion of the sale price allocated to the respondents who answer the questions. That pot of money is divided up between the respondents based on their TraitScore. Adjustments are made to level the playing field so that newer members of PaidViewpoint are treated equally well as compared to longstanding members. 

The respondent pool is divided into groups. The higher-level groups get paid more for each survey answer. We calculate survey cost and respondent payment based upon multiple parameters that consider how hard the respondent has to work; the number of questions being the most important issue. So, the pay-per-survey is calculated based upon how much work you have to do.

Question

How do I know if there is a market research survey available for me to answer?

Answer

PaidViewpoint will alert you within your account when a research survey is available for you to answer. Additionally, PV will reach out to you with an alert according to the notifications setting in your account. The default setting of email notification is "yes", which you can change at any time. We highly recommend that you allow email notification if you want to maximize your chance to participate in market research and earn money at PV. Each invitation to participate in a research survey at PV is a limited-time offer. The research clients at aytm order a fixed number of desired responses. Once the order is complete, the survey is closed. 

When you receive an email alert that a specific survey is available, a number of other PV members receive the same alert. If enough of them beat you to the survey, then by the time you log into PV, the survey opportunity will be gone. We will never send out a second email to retract the original invitation. In order to increase your opportunity to be the early bird (who gets the proverbial worm), we suggest that you also activate SMS/phone notification in your account for research survey invitations. Please choose the level and timing of notification that best suits you.

Question

What are research surveys?

Answer

Research surveys are surveys ordered by our clients at aytm, PaidViewpoint's parent market research company. These paid surveys are ordered for a variety of different purposes including testing new product ideas, seeking opinions about designs (logos, branding, etc.) and many, many other reasons. The clients of aytm are not interested in your personal identity. They are interested in your candid opinions and some basic demographics that reflect something about who you are.

Question

How do I know if there is a trait survey available for me to answer?

Answer

Once you register, new trait surveys will be offered in your account from time to time. If you like, you can change the notifications in your account and receive an email the moment a trait survey becomes available. The default is set to "no email" for alerting you about trait survey availability. Regardless of your notifications settings, we recommend that you check your account at least once or twice a day to take advantage of the maximum number of opportunities.

Question

Shouldn't I just reply "yes" to every trait question so that I'll receive the maximum number of research survey opportunities?

Answer

Having a "positive" personality trait is awesome! Being "positive" for a larger proportion of traits, however, doesn't increase the number of market research survey opportunities you will receive each month. The number of survey opportunities that you receive is a function of your TraitScore along with various other factors such as your account standing.

Being candid in your answers to traits questions will increase your TraitScore and ensure that you receive not only the maximum number of research surveys, it will also ensure a more interesting and relevant survey experience. Furthermore, being excessively "positive" or "negative" for traits overall, compared to the population of PV members at large, makes you stand out to the TraitScore algorithm as someone who is either trying to "game the system" or not participating fully in telling us about yourself. Finally, being "positive" for a trait can exclude you from a survey. Frequently, the researcher requests to survey people who don't possess a certain trait.

Question

What are "trait surveys"?

Answer

Trait surveys are small collections of questions that help us get to better know you and your interests. By getting an idea of your traits, demographics and interests, we can deliver you surveys which are relevant, interesting and more fun for you to answer. 

Trait surveys are also an integral part of our TraitScore system. By answering trait surveys, you create opportunities to raise your TraitScore. Each small collection of trait questions includes repetition of 1 or 2 questions that you already answered within the past few days. Answer these questions the same way and raise your TraitScore. If you choose not to answer trait surveys, you miss out on this great opportunity to raise your TraitScore and increase your earning potential at PaidViewpoint. By achieving a high TraitScore, you’ll receive the maximum allowed number of market research surveys per month and increase the amount you get paid for each research survey answer.

Question

Can I change my PayPal email address?

Answer

You can change your registered PayPal email address at any time. However, each time you change your PayPal email address, your account cash balance will be zeroed. Alternatively, you can freeze your earnings for 180 days. This helps prevent people from attempting to break the rules and operate more than one PaidViewpoint account. 

We suggest that you only change your registered PayPal email address following a cash out when your account balance is back to zero. If you have changed your registered PayPal email address, you are permitted to change back to the original email address at any time. No member can use a PayPal email attached to a PayPal account that is currently being used by another member.

Question

Can I change my registered phone number?

Answer

You can change your registered phone number at any time. However, each time you change your number, your account cash balance will be zeroed. Alternatively, you can freeze your earnings for 180 days at which time you’ll be asked to validate the same new number to unfreeze them. This helps prevent people from attempting to break the rules and operate more than one PaidViewpoint account. 

We suggest that you only change your registered phone number following a cash out when your account balance is back to zero. If you have changed your registered phone number, you are permitted to change back to the original number at any time. No member can use a phone number that is currently being used by another member.

Question

Why do you need my phone number?

Answer

When you validate your account with your phone and then again at the first cash out, you help prevent the possibility of someone stealing your earnings. Additionally, validating your phone number is one of the methods our system uses to enforce the one-account-per-member rule.

Question

How many PaidViewpoint accounts can I have?

Answer

There is a strict limit of one account per person. Market researchers only want one opinion per person in a survey. Creating more than one account not only risks harming the research client, it cheats the whole community of survey takers. We have many checks built into the system to stop hackers, bots and cheaters—and anyone breaking the rules will have their account closed. There’s zero tolerance for operating more than one account.

Question

How can I collect my earnings?

Answer

All cash out payments are made through PayPal or our partner Virtual Incentives, without any exceptions. Currently, PayPal permits sending money to more than 200 countries and territories. We apologize if you live in a country that PayPal doesn't serve. 

The threshold required to qualify for cash out is only $15 USD. Once that level is reached, the cash out button in your account becomes functional. After you cash out, we’ll process your request and you can expect to see the funds in your PayPal account within 72 hours. If the money does not appear by then, please contact us at [email protected]

Members with high trait scores and good standing with PaidViewpoint are eligible for lower redemption thresholds after their first redemption, as well as being eligible to cash out with gift cards when regionally available. Eligible members will also be allowed to redeem their rewards the second time at a $10 threshold, and all following redemptions at $5, as long as they remain in good standing with PaidViewpoint. Also, we reserve the right to increase cash out thresholds back to the initial $15 for any member, at any time, for any or no reason.

Question

What can I do to maximize my income on PaidViewpoint?

Answer

We limit the total number of market research surveys any member is permitted to answer each month and follow the best practices of organizations like The Insights Association and ESOMAR. This is how we ensure the highest quality standards for both our respondents and our market research clients. 

Here’s an example: If you are asked 10 times a week what is most important to you when you buy cereal (nutrition, price, package, taste etc.), your perception of the issue gradually becomes skewed. You start thinking like a market researcher or cereal manufacturer rather than a normal consumer. We want you to stay exactly who you are—a healthy and happy consumer—and not burn you out by asking too many questions. Within the range of the number of surveys we permit members to answer each month, we offer more opportunities to members with higher TraitScores and accounts in good standing. The pay-per-survey is also higher based upon your TraitScore and other factors

Question

What is the TraitScore and how is it calculated?

Answer

PaidViewpoint's TraitScore system was invented to assess the candor and consistency of survey respondents and to incentivize these characteristics. 

Historically, there’s been a huge problem in the online market research industry concerning the quality of data. And unfortunately, some folks choose not to read the questions, take a moment to think about them, and give their candid opinions. So we decided to build algorithms into our system to identify the members with best practices and reward them for being good survey takers. 

The system we use to perform this assessment is called TraitScore. The key to earning a high TraitScore is quite simple: Be honest about your demographics and traits, always give your honest opinions, and don't be fickle. Change your mind only when it is really changed. Lastly, remember, we aren't interested in your personal identity although we do verify that you are a real person and are who you claim to be. We want to learn about you and your candid opinions.

Question

I’m having an issue with my account. Can you help me?

Answer

Of course! We’re sorry there’s an issue. Please click here or email [email protected] to access our support tickets. Tell us the problem, include a screenshot if you can, and we’ll take a look! If you can’t log in to your account to see the support section, please email us from the email you used to register your account.

Question

Is this a work-from-home opportunity?

Answer

Nah. Despite what some YouTubers like to say, we are not a work-from-home opportunity. PaidViewpoint really shouldn’t be considered a source of income or work. We will always pay you for your time and effort, but would never consider it a job.

Question

My demographics are complete and up to date, my notifications are on, and I’m checking my dashboard throughout the day for surveys. Why am I only getting one survey per day?

Answer

There are lots of reasons this may be happening. The most common is that there simply aren’t any surveys that match your demographics at the moment, so we can only send you Trait Surveys. We don’t guarantee a certain number of surveys because it’s always dependent on what’s being researched at the moment.

Question

Why have all the surveys I’ve been taking paid me the same small amount each time?

Answer

These are our Trait Surveys, and they’ll always be low-earning surveys because they are shorter surveys that we use to help match you to Research Surveys. To maximize the number of Research Surveys you see, make sure your demographics are up to date, your notifications are turned on, and you’re checking your dashboard throughout the day for surveys that aren’t emailed out.

Question

I can’t use PayPal. Can you add (Bitcoin, Venmo, Cash App, etc.) to the cashout options?

Answer

At this time, all our members must have a PayPal account. This is for your protection and ours, as well as verification purposes. If you're unable to make a PayPal account, you won’t be able to cash out your PV rewards.

Question

I reached my cash-out threshold. How do I get my money?

Answer

Congrats! Click on the earnings tab, and you’ll see the option to select your rewards. After your first cash out, some countries will show the option to cash out with either PayPal or a gift card. If you don’t see a gift card option, they’re not currently available in your country, and you can cash out directly to PayPal.

Question

When can I cash out?

Answer

The first time you cash out with PaidViewpoint, you need to have at least $15 in rewards, and you must cash out through PayPal. Click the Earnings Tab, and you’ll be able to see how much more you need to earn before you reach your threshold. If your account is in good standing, the second time you cash out, you’ll be able to do it at $10, and then at $5 every time after that. So keep taking surveys, and you’ll be able to cash out sooner than you might think!

Question

I forgot my password, and I can’t log back in. Can you help me?

Answer

Sure thing! Please email [email protected] and we’ll be happy to get you going again.

Question

I live in [insert country here]. Can I join PaidViewpoint?

Answer

We operate in 50 countries around the world. When you start the registration process, you’ll first be asked where you live. Select your country, and we’ll let you know if you can continue the registration process, or if you’ll need to enter your email so we can contact you if we open a panel in your country in the future.

Question

I want to advertise PaidViewpoint on my blog with my referral link. Do you have any banners I can use?

Answer

Absolutely! Please message us on social media, or contact support, and we’ll send them to you. Thanks for thinking of us!

Question

How can I refer my friends?

Answer

Check out our Friends tab! You’ll see instructions there on how to invite friends through social media or email, create your own referral link, see which friends are already connected to your account, and what rewards you’ve earned from them!

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